Our Kloud General Terms & Conditions – Summary
Our Agreement with You
- These Terms & Conditions form the basis of our agreement.
- This agreement includes any application form completed by you, or completed by us on your behalf.
- It also includes any verbal application made by you and recorded by us.
- The agreement is covered by our current price list which can change from time to time. Current prices are available from us on request.
- Our Kloud will supply your telephone service via a network or networks nominated by us.
- When Our Kloud supplies your mobile phone service, we will complete the connection to the network as soon as possible.
- When Our Kloud supplies your mobile phone service Our Kloud will provide you with a new SIM card.
- This SIM card will be activated upon your request or within 15 days, whichever comes first.
- When Our Kloud supplies your Data (Internet) service, a rented CPE router will be supplied by us for your use.
- If the service is moved to another address or cancelled before the end of the initial contract period then the remaining monthly charges are charged.
- Any cabling that is required in to your premises beyond the Network Boundary Point is your responsibility.
- There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed upon Our Kloud’s Upstream Provider assessing the site where required.
- You must not personally resell any of your services supplied by us to a third party without our permission in writing.
- Please refer to the full Our Kloud Terms & Conditions
Charges & Payment
- You will receive an invoice for all call, services, usage and any other charges, and have 7 days to pay your account. Occasionally, due to network processing, charges from previous months can appear on your current account.
- If Our Kloud provides your mobile phone service, you may also be charged for
- Any minimum monthly spend applicable to your plan.
- Charges for any value added services.
- If you receive any charges from your previous supplier you will need to pay those amounts.
- Charges can involve fees for connection, activation or cancellation of services.
- In relation to Mobile Services, you remain liable for all calls made from your handset, including any calls made in error.
- Additional charges can be incurred for accounts not paid by the due date.
- We can deactivate, cancel or restrict services if the account is not paid by the due date. If you have nominated Direct Debit, your bank A/C or credit card will be charged as per your invoice due date and not before unless specifically requested by you.
- If you do not pay your account, we reserve the right to disclose personal information about you to assist in the recovery of monies owing. Please refer to the full Our Kloud Terms & Conditions.
- If you pay your account by American Express or Diners Club a 3% surcharge is applied.
- If you pay your account by Visa or MasterCard a 1.5% surcharge will be applied.
- If you do not pay your account we reserve the right to make the payment by direct debit if we have prior signed authority or place your debt in the hands of a registered Debt Collection Agency which will assume responsibility for collecting monies owing, and a 25% surcharge and/or legal fees can be charged. See Full Terms and Conditions.
- If your account is connected to the Our Kloud Direct Network and you cancel the Direct Debit payment method your account will be charged a Monthly Manual Payment Surcharge of $20.00.
- If Our Kloud re-bill an existing Sensis Directory listing a 10% administration fee will be charged.
- For accounts that have Direct Debit payment option applied; if the Direct Debit payment is dishonoured or rejected then a dishonour fee will be applied to the account. See full Terms and Conditions.
- Our Kloud will recover unpaid invoices by Direct Debit where a direct debit form has been signed by the authorising company representative. See full Terms and Conditions.
- Please refer to the full Our Kloud Terms & Conditions.
- Unless stated otherwise, all prices quoted to you will exclude GST.
Transfer to Us
- By signing application forms with Our Kloud, you are authorising us to act on your behalf to transfer your services from your current suppliers.